Money with Mom

I have changed the scope of the website to include in addition to customer service, how to get a job, rock that job, and what to do with the money you earn. Today is the day I am launching the first video in my Money with Mom series. Recently I have seen a lot of memes on Facebook and Instagram about how money should be taught in school. My first thought was “no, your parents should teach you that.” Then I realized there were things that I hadn’t taught my kids about money and I knew young adults that had questions about buying a house, but since there parents had always rented, they couldn’t learn from their parents. I know I don’t look like everyone’s mom, but I am a mom, so in my video series we will sit down at the kitchen table, and talk money. The series will include topics such as cash basics, checking accounts, student loans, and how to buy a house. In addition to the video series, I will provide a written recap of some of the videos for those that would rather read about the topic.

If there is something you wish your parents had taught you or you were taught and you think young adults should know, please let me know in the comments.

Great Service Can Bring a Customer Back

As I write this, I am sitting in my local KFC. I haven’t been here for at least a year. The service in the past was not good. Today I thought I would give them another chance and maybe get a blog post about it. I was right and in a positive way.

Here is a little background on my past experiences over the last 10 years or so. I’ve come to the drive thru on a Saturday night and it was coned off. This happened 3 times in one year. Sometimes you go through the drive thru because you want to grab food for the family but stay in sweats and a ponytail. Having to go in when you look like really shabby isn’t my ideal.

Another time, I ordered something from the drive thru and was told to pull around we will bring it around. They forgot. I was right in the first spot and finally went in after 15 minutes. I did get a free cake, but really they forgot me?

Ok last one, this is supposed to be a positive post. It was a busy night, they were clearly understaffed. (That’s why the drive was closed those other times.) The manager walked behind the counter in street clothes, takes money out of the register and leaves. I’m sure I don’t know the whole story, but perception is a big part of service. He could have helped them and the money out of the register?

Now back to tonight’s visit. The young lady that greeted me was super friendly. I knew this was going to be a good visit. They discontinued something I like but she was really sweet about it. She hit all my points: smile, eye contact, friendly, nice greeting, good cash handling, acknowledledged customers when she couldn’t get right to them, and offered extras when handing me my food.

As I sit and eat and write, another young lady takes over the register she is good too, she just misses the greeting and gets straight to “will you be dining in.” She still gets an A.

The food was good and the service was on point. I will be back. Had it not been, I would probably wait another year to come back.

Way to go ladies you changed the mind of a former disappointed customer. I won’t be sharing my bad service stories anymore. I will talk about the nice ladies and the turn around in customer service. That’s how it’s done.

Just Eat the Chocolate

Me finally making a business out of teaching people about customer service is like when you want chocolate, but you want to eat healthy, so you eat a bunch of stuff that you aren’t really satisfied with, then you end of eating the chocolate. I have come up with a bunch of  business ideas over the years. I’ve made plan after plan after plan. I have even participated in a few MLM’s. Heck, I majored in Business and specialized in Entrepreneurship with the plan to open a night club with live music. I have pretty much driven my family crazy with making grand statements about my next business venture. I’m sure at this point if I said too much before having a lot of action, they would just roll their eyes and think “not again”. 

When I look back, it wasn’t the idea of running the nightclub, making desserts, or selling card making supplies that got me excited. It was all of the ways I could make someone happy with those businesses. Trust me I wasn’t thinking about accounting processes or inventory tracking systems. I was thinking about the smiles on the little kids faces as I was making caramel apples in the window and then handing  out free samples. Ultimately, it’s about serving the customer part that lights the fire.

So it all goes back to my first job at a movie theater. I knew I was good and serving customers. I also saw other staff that could use some tips. I had drafted a customer service handbook to help, but ended up getting a professional job and not doing anything with it. So here I am. After all these years, I’m finally eating the chocolate and sharing it with you.

What’s your chocolate? Share it in the comments section.