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You Are Always on Stage
Disney calls their staff “cast members” to remind them they are always on stage. Something people in front line customer service easily forget is that someone is always watching you. As creepy as it sounds, you need to always be aware you are on stage. Here is something that happened today: I’m sitting at one of…
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Money with Mom
I have changed the scope of the website to include in addition to customer service, how to get a job, rock that job, and what to do with the money you earn. Today is the day I am launching the first video in my Money with Mom series. Recently I have seen a lot of…
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Great Service Can Bring a Customer Back
As I write this, I am sitting in my local KFC. I haven’t been here for at least a year. The service in the past was not good. Today I thought I would give them another chance and maybe get a blog post about it. I was right and in a positive way. Here is…
Debbie Talks A Lot 