One of the key points in customer service is to do what you say you are going to do, when you say you are going to do it. I didn’t and I’m sorry. I let other things get in the way of my goal of sharing ways to make you a rock star at customer…
Oh No, It’s My First Day!
Today is the day, you filled out all the paperwork online, you came in and watched some videos, now you’re all dressed and heading out to the floor. And now your mind starts spinning. “What did I get myself into? Everyone seems nice, but what if no one likes me? What if I make a…
It Starts with a Smile – Customer Service Basics – Step 1
All good customer service starts with a smile. A smile relaxes people. It also lets customers know you are there to help. It will make your job a lot easier too. A smile puts you and your customer in a better frame of mind. Have you ever come to work not feeling well, frustrated with…
It’s Finally Time for Debbie Talks A Lot!
Yes, it’s about time! 30 years ago I had the idea to write a customer service book. Life happened and it didn’t get written. Over the years, I would just add notes to a folder I have. Now we live in the age of the internet, blogs, YouTube, and social media. I can get my…
Debbie Talks A Lot 