One of the key points in customer service is to do what you say you are going to do, when you say you are going to do it. I didn’t and I’m sorry. I let other things get in the way of my goal of sharing ways to make you a rock star at customer service. I could tell you all the reasons why, but just like a customer, you probably aren’t too concerned with why, you just want what was promised. Well, I have my act together now, so look forward to blog posts, #serviceshoutouts on Twitter, and although I’m sure the first videos will be rough, how to videos on YouTube.