Yes, it’s about time! 30 years ago I had the idea to write a customer service book. Life happened and it didn’t get written. Over the years, I would just add notes to a folder I have. Now we live in the age of the internet, blogs, YouTube, and social media. I can get my ideas out in little bits just like the ideas in my folder. So here I am, and debbietalksalot.com was born.
I have always enjoyed being in customer service (you don’t hear that often). I like helping people and to be honest, I judge people on their customer service skills and have been known to offer positive suggestions to those starting out. I also watch how people act as a customer. I have always said “you can tell if someone has been in frontline customer service by the way they act as a customer.” I have been complimented on my customer service skills at every job I’ve had, so I feel I come with a strong background to share, and boy do I have a lot of stories to tell!
Ok, so why the name? Honesty is a good policy so here goes. My name is Debbie and I talk a lot. I always have. I was usually chosen to introduce school plays or do readings even when I was 6. My teachers usually wrote “Debbie is a very bright girl, but very talkative” on my report cards. My fifth grade teacher Mr. Fyfe, threw a chalkboard eraser at the back of my head because I was turned around talking to my neighbor. I was a cheerleader and class president all through high school so lots of talking there. I parlayed my comfort in speaking with people into enjoying customer service. So debbietalksalot.com makes complete sense.
So why should you read and subscribe? If you are just starting out at your first job, or now you have to talk to people in your job, or you are looking for something that will make you laugh and help you improve your skills, you are in the right place. I will talk about all things customer service related, it’s more than answering a phone, or taking an order at a counter, trust me. Besides, 30 years is a long time, aren’t you curious what I put in my folder?